Frequently asked questions
Frequently asked
What's included in the skip-the-line ticket?
Priority entry to the Upper Belvedere bypassing the ticket-office queue, plus the full permanent collection — the Klimt galleries (The Kiss, Judith I, Adele Bloch-Bauer II), the Schiele holdings, the Baroque state rooms, and the Marble Hall. The Lower Belvedere and Orangerie are not included unless you book the combo tier.
Upper only or both palaces?
Most first-time visitors do Upper only — it holds the Klimt collection, which is what people come for. The combo adds Lower Belvedere (rotating exhibitions in Prince Eugene's own apartments, often excellent) plus the Orangerie. At €45 vs €28, the combo is worth it if you have half a day and care about Biedermeier/contemporary.
When should I visit to see The Kiss with space to breathe?
09:00 opening on a weekday. Book a slot within the first 30 minutes. The first hour has the gallery nearly empty; by 11:00 there are 30+ people at a time in front of The Kiss. Evenings are also quieter (Fri until 21:00).
Is photography allowed?
Yes without flash or tripod, except in the immediate room housing The Kiss — that's a one-room ban to keep the queue moving. Other Klimts (Judith I, Adele Bloch-Bauer II) you can photograph. Selfie sticks discouraged throughout.
Can we change the date?
Two situations trigger a full refund: (a) we cannot secure your chosen slot, or (b) the museum closes. Outside those, tickets are non-transferable once issued. Reply to your confirmation email 48h+ ahead and we'll try.
Is it suitable for children?
Yes, for kids 8+. The Baroque state rooms and the Kiss land well; younger kids get restless between the paintings. Under-19s are free at the gate (museum policy); the family tier bundles the paperwork. Strollers allowed, lifts to all floors.
What about the gardens?
The formal gardens between Upper and Lower Belvedere are free to enter and one of the best views in Vienna — from the Upper Belvedere terrace you see St Stephen's spire framed perfectly across the old town. No ticket needed; allow 30–45 minutes to walk down and back.
What's your refund policy?
Two situations trigger a full refund: (a) we cannot secure your chosen slot, or (b) the museum closes. Outside those, tickets are non-transferable — same policy as the official Belvedere site. See our refund policy page for detail.